Role-Based Situation-Aware Information Seeking and Retrieval Service Design Approach for Crisis Response

Crisis response involves handling information intensive processes, and coordination of large quantities of information from and for different relief-response organizations. The information needs and responses of such organizations are closely related to the situations and roles these organizations are involved during a crisis relief-response process. The information seeking and retrieval processes associated with crisis situations influence the affectivity of response vigor and the coordination of relief-response activities. To provide an effective solution for a European Main Port’s crisis response needs, a role-based situation-aware information seeking and retrieval conceptual framework is formulated. The Conceptual framework, the design approach, and the implementation in a prototype are presented as an approach to design future crisis response information seeking and retrieval services. [Article copies are available for purchase from InfoSci-on-Demand.com]